Return Policy

Guarantees

If you detect a defect in an item within the warranty period, please contact Lingold and the appropriate procedure will be taken.

If you detect a fault with an item after the warranty period has expired, you can go to Lingold, where the item can be analyzed and a quotation for its repair can be issued. The item will only be repaired once the quote has been approved by the customer.

Returns

The customer has 14 days to exchange or return any order without having to provide any justification for doing so. After these 14 days, we cannot accept any exchange or return.

It is the customer's responsibility to notify us by email and complete the return (sending the product to our premises) within the time limit mentioned.

The return or exchange will only be validated if the item is unused and in its original packaging (as well as any gift it came with). You must also send proof of purchase and indicate your IBAN.

The customer is responsible for paying the shipping costs to return the item.

The amount paid for shipping costs at the time of purchase is non-refundable.

The item must be returned via a traceable shipping service, i.e. it must be possible to track the shipment and have proof of delivery.

After confirming the condition of the product(s), the amounts involved in the purchase will be refunded within a maximum of 14 days by bank transfer.

Note: A Credit Note for the total amount of the order and an Invoice for the shipping costs will be issued when the order is placed. The credit note must be signed by the customer and returned to: admin@lingold.pt

Refunds

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item and inform you whether or not the return is accepted under the above conditions.

Whenever possible, refunds will be made using the same payment method. If this is not possible, the refund will be made by Bank Transfer or MBWay.

If the refund is approved, Lingold will reimburse the customer within a maximum of 14 days.

Example of a refund after validation:

Shipping

To return your product, send it to:

Lingold Ferramentas

Rua dos cravos vermelhos nº 21

2840 – 333 Pinhal de Frades

If you have any questions, you can call 918 994 416 or send an email to admin@lingold.pt.